Grievance Redressal & Statutory Compliance

1. Statutory Mandate

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Sections 8(9), 8(10) and 13 of the Digital Personal Data Protection Act (DPDP Act), 2023, the name, contact details, and redressal procedure of the Grievance Officer for myFinance Wisdom (operated by DevXAI Technologies Private Limited) are published below.

2. Designated Grievance Officer

3. How to Submit a Grievance

If you have concerns regarding:

• Content Accuracy or Defamation: An infringement of intellectual property or inaccuracy in financial content.
• Privacy & Personal Data: Requests to access, correct, or erase personal data under the DPDP Act 2023.
• Community Misconduct: Harassment, unsolicited promotion, or violations of Community Guidelines in comments or posts.
• Subscription & Payments: Billing disputes or unauthorized charges via Razorpay.

Please write to the Grievance Officer with the subject line Grievance Submission: [Brief Topic] and include:

1. Your registered email address and name.
2. The specific URL, post, or transaction ID in question.
3. A factual description of the issue and the requested remedy.

4. Escalation & Data Protection Board

If you are not satisfied with how our Grievance Officer resolves a complaint about your personal data, you can file a complaint with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, after first using this grievance process.